Customer Support — Vellora Care

At Vellora Care, we are committed to providing clear, efficient, and reliable support throughout your shopping experience.

To ensure fast assistance, our customer service starts with an AI-powered chat, available directly on our website. This allows us to answer common questions quickly and gather the necessary information to assist you more effectively.

How Our Support Works

1. Start with our AI Chat
   When you need help, simply open the chat on our website. Our AI assistant is available to guide you, answer frequent questions, and collect details about your request.

2. Human Support Follow-Up
   If your inquiry requires personalized assistance, our support team will review the information provided through the chat and contact you directly via email.

This process helps us respond faster and provide more accurate support.

What We Can Help You With

• Order status and tracking

• Shipping and delivery questions

• Returns and refunds

• Product information

• Payment or checkout issues

• General inquiries

Response Time

After submitting your request through the AI chat, our team will contact you within 24–48 business hours, Monday through Friday.

Order Information

For faster assistance, please be ready to provide:

• Your order number

• The email address used at checkout

• A brief description of your request

Our Commitment

At Vellora Care, we value transparency, efficiency, and customer trust. Our support process is designed to combine technology and human care, ensuring you receive accurate answers and personalized assistance when needed.

Thank you for choosing Vellora Care.